Use the Account User Details page to view user details and update the user's account role. A Master Account Administrator can also remove a user from the account or reset the user's password.
To remove a user from an account:
Click the Administration tab > Accounts subtab.
If you have one account, the Account Summary page opens.
If you have more than one account, identify the account to manage users and click the Account link. The Account Summary page opens.
Click the Edit link in the User Administration panel. The Account Users page opens.
Identify the user and click the user's link. The Account User Details page opens.
Select Remove this User from Account.
Click the Save Changes button. The user’s account role will be removed and the user will no longer have access to the account.
When an account administrator creates a new user, the user is notified by email with instructions for logging in and creating a password. If the user forgets the password, the account administrator can reset it from the Account User Details page. After the password is reset, the user is notified by email with instructions for creating a new password.
To reset a user's password:
Click the Administration tab > Accounts subtab.
If you have one account, the Account Summary page opens.
If you have more than one account, identify the account to manage users and click the Account link. The Account Summary page opens.
In the Account Summary page, click the Edit link in the User Administration panel. The Account Users page opens.
Identify the user to reset the password and select the user name link for that user. The Account User Details page opens.
Select the Reset Password link.
To learn more about managing users, see: